At Cat Janiga Jewelry, we handcraft each piece with meticulous attention to detail, using high-quality materials built to last. To give you peace of mind and solidify our commitment to your satisfaction, we offer industry-leading warranty options:
Every Cat Janiga jewelry item is guaranteed free of material and manufacturing defects for five years from the original purchase date at our authorized retailers, including our online store (catjaniga.com), Cat Janiga Jewelry Studio, and official Cat Janiga retail events. (Please note that the warranty is void for unauthorized retailers and resales.)
Register your Cat Janiga jewelry within 30 days of purchase and enjoy an exclusive upgrade to our 25-year limited warranty – a testament to our enduring quality! Registration form below or found HERE (https://catjaniga.com/pages/25-year-warranty-submission-form)
For purchases made beyond the 30-day registration window, we offer an optional extended warranty after a piece assessment. The price varies depending on the item (up to $199 USD).
To see if your Cat Janiga item is eligible to purchase an extended warranty, please email us at info@catjaniga.com with the subject line "Extended Warranty Availability." Please include your name, address, proof of purchase (photo of your order or invoice number), and photos or video of item's top, bottom, and sides.
All our warranties include a complimentary replating service for eligible pieces once per year within the warranty period. Choose elegant 22k gold or rhodium plating to refresh your jewelry's brilliance.
Replating Exception: Delicate pearl settings cannot be replated because the plating process would damage the pearls. However, the warranty covers metal parts like links, clasps, connections, and most chains for pearl pieces.
For a smooth warranty claim process, email us at info@catjaniga.com with the subject line "Warranty Claim Request." Please include your name, address, proof of purchase (order or invoice number), clear pictures of the damage, and a detailed description of the issue.
This warranty covers defects in materials and workmanship. It excludes damage caused by:
- Improper use or carelessness (knocks, dents, crushing)
- Unauthorized modifications
- Normal wear and tear (minor scratches, tarnishing)
- Natural color changes due to liquids and environmental exposure
We reserve the right to deny fraudulent warranty claims. Service fees may apply for repairs outside the warranty scope.
Invest in lasting beauty and wear your confidence.
Explore the Cat Janiga Jewelry collection today!