We want you to be completely satisfied with your Cat Janiga Jewelry purchase. If for any reason you are not completely satisfied, you may return your purchase for a full refund of the purchase price, less any shipping charges.
Items purchased through retailers may not be exchanged or returned through CatJaniga.com. The product must be unworn, undamaged, and include all original packaging (branded box, pouch, and cards) and accompanied by a printout of the original order confirmation email. See the procedure below to return the items to CatJaniga.com.
You must ship your Return to Cat Janiga, Inc. within 14 days of the delivered ship date,
No Returns on custom/altered/one of a kind items or items from the sale page.
All sales items are final sale and therefore are not eligible for exchange or return
Your Return must be in its unworn original condition and may not be altered in any way.
You must include the original Order Confirmation with your Return.
All returns/repairs must be listed on shipping documentation as
RETURN/REPAIR
Refunds will be made in the form of the original payment. Once your return is processed, a credit will be issued for the merchandise amount only
For your protection, please pack your returns in the original box, return your order with an insured courier (e.g., FedEx, UPS) & retain your receipt and tracking information.
If there are any discrepancies with your refund amount, please contact our Cat Janiga Jewelry Online Store Customer Service by phone or email for more information.
We do not accept returns of Cat Janiga items that were purchased from a retail store or website other than the Cat Janiga Online Store. You must contact the store in which the item was originally purchased to inquire about returns.
You should ship your Return via a traceable shipping method such as UPS, Fedex or Insured Parcel Post. Please be sure to keep the Return Tracking Number until you receive your refund. The cost of returns are not paid for by Cat Janiga.com and will not be reflected in your refund amount.
We will apply your refund to the original form of payment within 2-3 business days of receipt. You will be notified via email to the address listed on your account when the refund is applied. Your bank may require additional days to process and post the refund transaction to your account.
EXCHANGES
We do not offer merchandise exchanges. If you would like one Cat Janiga item in place of another, simply return your original purchase by following the above Return Guidelines and place a new order for the item you would like.
GIFT RETURNS
If you received a gift purchased from the Cat Janiga Online Store, you may contact Customer Service to obtain the original order information. You may return the gift by following the above Return Guidelines. The refund will be applied to the original form of payment.
INCORRECT OR DEFECTIVE ITEM
If you received an incorrect or defective item, please contact our Cat Janiga Online Store Customer Service within 15 days of the ship date to request a Call Tag. Please include the original Packing Slip or Cat Janiga Return Form with your return, and note the specific defect or error.
For any additional questions about Returns contact Cat Janiga Online Store Customer Service Monday-Friday, 10AM-7PM EST by email.
REPAIRS
For inquiries regarding our repair policy please contact our Cat Janiga Jewelry Online Store Customer Service by email with the following information:
A brief description of your piece
Name and full mailing address
One of the options below:
If purchased from a retailer- please provide the store name
If purchased from Cat Janiga directly- please provide your online order number
Please note, not all Cat Janiga merchandise can be repaired and a repair fee may be applied.
