We want you to be completely satisfied with your Cat Janiga purchase. If for any reason you are not completely satisfied, you may return your purchase for a full refund of the purchase price, less any shipping charges.
Items purchased through retailers may not be exchanged or returned through CatJaniga.com. Product must be unworn, undamaged and accompanied by a print out of the original confirmation email. See the procedure below to return the items to CatJaniga.com.
- You must ship your Return to Cat Janiga, Inc. within 21 days of ship date,
- No Returns on items from the sale page, pop-up shops, events or parties. All sales items are final sale and therefore are not eligible for exchange or return
- Your Return must be in its original condition and may not be altered in any way.
- You must include the original Order Confirmation with your Return.
- All returns/repairs must be listed on shipping documentation as RETURN/REPAIR
- Refunds will be made in the form of the original payment. Once your return is processed, a credit will be issued for the merchandise amount only
- For your protection, please pack your returns in the original box, return your order with an insured courier (e.g., FedEx, UPS) & retain you
- If there are any discrepancies with your refund amount, please contact our Cat Janiga Online Store Customer Service by phone or email for more information.
- We do not accept returns of Cat Janiga items that were purchased from a retail store or website other than the Cat Janiga Online Store. You must contact the store in which the item was originally purchased to inquire about returns.
You should ship your Return via a traceable shipping method such as UPS, Fedex or Insured Parcel Post. Please be sure to keep the Return Tracking Number until you receive your refund. The cost of returns are not paid for by Cat Janiga. and will not be reflected in your refund amount. Your return should be addressed to:
ATTN: Online Returns
20 Cathedral High St
Markham, Ontario, Canada
We will apply your refund to the original form of payment within 5 - 7 business days of receipt. You will be notified via email to the address listed on your account when the refund is applied. Your bank may require additional days to process and post the refund transaction to your account.
We do not offer merchandise exchanges. If you would like one Cat Janiga item in place of another, simply return your original purchase by following the above Return Guidelines and place a new order for the item you would like.
If you received a gift purchased from the Cat Janiga Online Store, you may contact Customer Service to obtain the original order information. You may return the gift by following the above Return Guidelines. The refund will be applied to the original form of payment.
INCORRECT OR DEFECTIVE ITEM
If you received an incorrect or defective item, please contact our Cat Janiga Online Store Customer Service within 21 days of the ship date to request a Call Tag. Please include the original Packing Slip or Cat Janiga Return Form with your return, and note the specific defect or error.
For any additional questions about Returns contact Cat Janiga Online Store Customer Service Monday-Friday, 10AM-7PM EST by email.
For inquiries regarding our repair policy please contact our Cat Janiga Online Store Customer Service by email with the following information:
- A brief description of your piece
- Name and full mailing address
- One of the options below:
- If purchased from a retailer- please provide the store name
- If purchased from Cat Janiga directly- please provide your online order number
Please note, not all Cat Janiga merchandise can be repaired and a repair fee may be applied.